UPPER CARS LIMITED – PRIVACY POLICY

1. Introduction

Upper Cars Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect your information when you use our website or services.

2. Who We Are

Upper Cars Limited operates airport transfers, minibus hire, and driver services from Banbury and Daventry, United Kingdom.

For data protection purposes, we are the “data controller”.

Contact:
Upper Cars Limited
07432 516 645
[email protected]
www.uppercarslimited.co.uk

3. What Data We Collect

We may collect and process the following information:

Name and contact details (phone number, email address)
Pickup and drop-off addresses
Booking details (dates, times, passenger numbers, luggage)
Payment information (processed securely via third-party providers)
Website usage data (e.g. IP address, browser type, pages visited)

4. How We Use Your Data

We use your information to:

Provide and manage bookings
Communicate about your journey
Process payments
Improve our website and services
Meet legal and regulatory obligations

5. Legal Basis for Processing

We process your data under the following lawful bases:

Contract – to fulfil your booking
Legitimate interests – to improve services and prevent fraud
Legal obligation – to comply with applicable laws
Consent – where required (e.g. marketing communications)

6. Sharing Your Data

We may share your data with:

Drivers and subcontractors fulfilling your booking
Payment processors
IT and website service providers

We do not sell or rent your personal data to third parties.

7. Data Retention

We only keep your data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

8. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Request data portability
Withdraw consent where applicable

To exercise your rights, please contact us using our contact details.

9. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control or disable cookies through your browser settings.

10. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Complaints

If you have concerns about how we handle your data, please contact us first.
We are dedicated to customer care and would be happy to address any concerns you may have in a friendly and formal manner.

Upper Cars Limited
07432 516 645
[email protected]
www.uppercarslimited.co.uk

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